Privacy Policy

Who we are

Echuan Hydraulic Machinery Co., Ltd. ("Echuan Hydraulic", "we", "us") is a supplier of hydraulic pumps, valves, motors, servo motors and industrial spare parts, based in Huizhou, Guangdong, China. We sell to business customers in China and worldwide through this website and by email.

We are the personal information handler (data controller) for the personal information described in this policy. This policy applies to echuan-hydraulic.com and to any personal information you give us by email, WhatsApp, telephone or in person.

By using our website or ordering from us, you acknowledge that you have read this policy.

Information we collect

Information you give us

When you request a quote, create an account, place an order, subscribe to updates, contact us through a form, email or WhatsApp, or otherwise provide information to us, we may collect:

• Your name, job title and company name
• Email address, telephone number and WhatsApp or WeChat ID
• Billing address, delivery address and tax or VAT number
• Part numbers, order history and correspondence with us
• Payment-related information such as the payment method used and transaction reference (card numbers are handled by our payment providers and are not stored by us)

Information collected automatically

When you browse our website we may automatically collect technical information about your visit, including your IP address and approximate country, browser type and device, the pages you view, the links and search terms you use, how long you stay on a page, and the website that referred you to us. This is collected through cookies and similar technologies described below.

How we use your information

We use your personal information for the following purposes:

• To answer enquiries, prepare quotations and confirm part availability
• To process, ship and invoice your orders and provide after-sales support, including returns under our Return Policy
• To process payments
• To keep accounting, tax, customs and export records that we are legally required to keep
• To prevent fraud and protect the security of our website and business
• To understand how our website is used so that we can improve it and the products we list
• With your consent, to send you news, product updates and offers by email

We rely on the following legal bases: performance of a contract with you, our legal obligations, your consent, and our legitimate interests in running and protecting our business, where these are not overridden by your rights.

Who we share it with

We do not sell or rent your personal information. We share it only with service providers who need it to help us serve you, and only to the extent necessary:

Every service provider is required to keep your information confidential and use it only for the purpose we specify.

International transfers

We are located in China and our systems are operated from China. Because we ship worldwide, your information may be transferred to and processed in the country where your goods are delivered, and in the countries where our carriers, payment providers and hosting providers operate, including the United States and the European Union.

Where required by the Personal Information Protection Law of the People's Republic of China (PIPL) or, for customers in the European Economic Area or United Kingdom, by the GDPR and UK GDPR, we take appropriate steps to protect transferred data, such as contractual data-protection clauses with the recipient and limiting transfers to what is necessary to fulfil your order.

Cookies and analytics

Our website uses cookies, which are small text files placed on your device by your browser. We use them to keep the site working (for example, remembering items in your enquiry cart and your login session), to remember your preferences, and to measure how visitors use the site through analytics tools.

You can block or delete cookies in your browser settings. If you block essential cookies some parts of the website may not work correctly. Analytics cookies are used only in aggregated form to understand traffic and improve the site.

Our website also includes a WhatsApp chat button. If you use it, your conversation is handled under WhatsApp's own privacy policy.

Security

All pages of our website are served over HTTPS, so information you submit is encrypted in transit. Card payments are processed by our payment service provider using industry-standard encryption; we do not see or store full card numbers. Access to customer data within our company is limited to staff who need it to handle your enquiry or order.

If you have an account on our website, please keep your password confidential and do not share it. Contact us immediately if you believe your account has been accessed without authorisation.

How long we keep data

We keep your information for as long as we need it for the purposes above. Order, invoice and export records are kept for the period required by Chinese accounting, tax and customs law. Enquiry records and correspondence that do not result in an order are kept for up to three years so that we can follow up on your request. Marketing consent records are kept until you unsubscribe. After these periods your data is deleted or anonymised.

Your rights

Under PIPL and, where applicable, the GDPR, you have the right to:

• Know what personal information we hold about you and receive a copy of it
• Correct information that is inaccurate or incomplete
• Ask us to delete your information where we no longer need it or you withdraw consent
• Restrict or object to certain processing, including direct marketing
• Withdraw consent at any time, without affecting processing that took place before withdrawal
• Ask us to transfer your data to another provider where technically feasible

To exercise any of these rights, email [email protected]. We will respond within 15 working days. We do not charge a fee for handling your request. To protect your data we may ask you to confirm your identity before acting on a request.

Marketing emails

We send news, new-stock notices and offers only to customers who have asked to receive them. You can unsubscribe at any time by clicking the link at the bottom of any marketing email or by writing to us. Unsubscribing does not affect transactional emails such as order confirmations, shipping notices and invoices.

Third-party links

Our website contains links to manufacturer websites, carriers, payment providers and social media platforms. We are not responsible for the privacy practices of those sites and recommend that you read their policies before providing any information.

Children

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our business or the law. The date at the top of this page shows when it was last revised. If we make significant changes we will notify registered customers by email.

Contact and complaints

If you have any questions about this policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Cyberspace Administration of China or, if you are located in the European Economic Area or United Kingdom, with your local data protection authority.